Frequently Asked Questions
Everything you need to know about your favorite Dooney & Bourke styles.
Are the products sold on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic Dooney & Bourke merchandise, shipped directly from our official distribution centers.
What is your return policy?
We offer a 30-day return policy for unused merchandise in its original packaging. Please note that a standard shipping and handling fee may be deducted from your refund.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, ILoveDooney only ships to addresses within the United States, including Alaska, Hawaii, and P.O. Boxes.
Does my purchase include a warranty?
Yes, Dooney & Bourke products are backed by a one-year guarantee against ironclad manufacturing defects under normal use.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as secure checkout options like PayPal and Apple Pay.